Job Summary:

Pholklore is looking for an experienced and grounded Front of House (FOH) Manager to lead service operations across our new Caloundra venue. We’re not looking for someone to reinvent the wheel — we’re after someone who can learn and master our proven systems, then add value by enhancing consistency, team performance, and customer experience.

This role sits within a larger organisational structure across multiple venues. Success in this position requires the ability to operate within a shared ecosystem, work collaboratively with the wider leadership team, and manage your venue’s front of house as part of something bigger — not just a standalone operation.

You’ll bring strong people leadership, a high level of digital literacy, and an understanding of hospitality systems and workflows. You’ll also be responsible for weekly FOH reporting and for implementing Pholklore’s HR policies, rostering practices, and operational procedures.

Key Responsibilities

System Execution

• Learn and follow Pholklore’s FOH systems and service standards.

• Apply our workflows, customer experience models, and service systems consistently across all shifts.

• Collaborate with senior FOH and BOH leadership to maintain alignment across venues.

People Leadership

• Lead, train, and develop the FOH team to ensure accountability, growth, and strong team culture.

• Manage onboarding, performance, and conflict resolution using Pholklore’s HR frameworks.

• Create rosters, manage labour costs, and ensure the venue is always appropriately staffed.

Venue Operations

• Oversee daily FOH operations including service, cleanliness, and opening/closing procedures.

• Ensure exceptional customer experiences are delivered consistently.

• Support stock control, supplier orders, and POS accuracy related to FOH operations.

Digital Systems & Reporting

• Use platforms such as Tanda, Restoke, and Triniteq POS systems to manage scheduling, operations, and team performance.

• Submit weekly FOH reports on service performance, team development, and key operational priorities.

• Leverage digital tools for training, communication, and real-time decision-making.

Compliance & Safety

• Ensure FOH operations meet OH&S, RSA, and workplace compliance requirements.

• Maintain required documentation for incident reporting, staff training, and compliance logs.

• Support and implement health and safety procedures in line with group policies.

Qualifications

• Minimum 3 years’ experience in a FOH leadership role in a fast-paced hospitality environment.

• Ability to work within structured, system-based environments.

• Strong leadership, communication, and team development skills.

• Demonstrated digital literacy and experience with hospitality software (e.g. Tanda, Triniteq, Restoke, etc).

• Sound understanding of HR processes, rostering, and service quality management.

• Exceptional customer service skills and the ability to lead by example.

What We Offer

• Competitive salary: $70,000 – $80,000, depending on experience.

• Time off in lieu and appropriate breaks to support sustainable work-life balance.

• Access to growth and development across multiple venues.

• Great team culture, strong systems, and legendary staff parties.